Refund Policy

Last updated: August 6, 2026

Subscription payments

When paid checkout is enabled, Premium is a recurring subscription billed through Polar. You can cancel future renewals at any time through the billing portal. Cancellation does not automatically refund the current paid period, except where a refund is required by law. Premium access and included points continue through the paid period. Included points expire when that period ends; separately purchased top-up points, when offered, do not expire.

Right of withdrawal (EU/UK consumers)

Premium service and usage points are supplied immediately after payment. Any consent concerning immediate performance and withdrawal rights is collected by Polar at checkout. Nothing in this policy limits mandatory consumer rights in your country.

How purchases work

Purchases are processed by Polar, our merchant of record. Polar is the seller on your receipt. Statutory consumer rights that cannot be waived, and Polar's handling of refunds, fraudulent charges, duplicate transactions, or chargebacks are not affected by this policy.

Failed renders

If an export fails, the points for the failed images are returned to your point balance automatically. This is a balance adjustment inside the service, not a monetary refund.

Problems with a purchase

If a charge looks wrong (duplicate or unrecognized), contact primecodesolution@gmail.com before opening a chargeback. We investigate genuine payment errors quickly. Accounts that open chargebacks for correctly delivered subscription service may be suspended while the dispute is investigated.